Interview with Gianfranco Nelli, CEO of SteriValves, on the occasion of the company’s 25th anniversary

Interview with Gianfranco Nelli, CEO of SteriValves, on the occasion of the company’s 25th anniversary
What has been the most significant moment in the company’s history up to now?

We’ve experienced several significant moments, but 2020 was pivotal. Despite the challenges of the pandemic, the move to our current new headquarters was a turning point. A larger, more organized space allowed us to enhance our service, with investments in cutting-edge technologies and in-house processing to refine the quality of valves and ensure optimal performance. I’m extremely proud to say that since that year, the company has reached levels of completeness that once seemed beyond our boldest aspirations.

How has the approach to valves and plant accessories changed over the past 25 years?

Until a few years ago, our approach relied on physical trade shows to understand needs, but now, thanks to the internet and modern technologies, we can respond to customer requests in real-time from every corner of the world. This growth in interaction and sharing has led to increasingly customizable products, what I like to call “mechanical tailoring”, suited to the unique needs of each customer.

What have been the biggest challenges the company has faced and how have you managed to overcome them?

Challenges are a daily constant in our company, pushing us to adapt to the market. We feel a deep sense of gratitude in contributing, albeit modestly, to human well-being through our valves, which, while small components in much larger systems, are vitally important.
We are fully aware of our crucial role in the system and constantly strive to overcome the realities that confront us.

What makes your company unique?

Our company stands out for its commitment to continuous improvement and integrity. We offer an increasingly refined service, respecting legality and ethical values. This authentic approach, combined with the dedication of my team, is my source of pride. Thanks to the collaboration and determination of every team member, we can successfully tackle opportunities and pursue our company mission.

What is your approach to researching and developing new products to meet the evolving needs of your customers?

Our R&D department is constantly evolving to anticipate and meet changing needs. Every customer is unique; we develop tailor-made solutions based on the experience gained in solving specific problems. By integrating solutions developed for one customer with the needs of others, we create customized responses. Standard solutions transform into targeted responses to customer problems, demonstrating our commitment to innovation.

How have you maintained a high standard of product quality over the years?

We have always believed that quality is the foundation on which to build our success. This has driven us to never settle for “good enough”; but to constantly seek to improve even what already works. Our commitment to quality extends not only to production but to how we handle every activity. We believe that quality is a responsibility that primarily falls on us. We invite customers to audit us to verify and experience our way of working, as we understand that quality is not only reflected in the finished product but is the result of well- structured internal processes and rigorous controls. SteriValves’success has not only been the result of a pursuit of profit but rather the fruit of a sincere commitment to quality, without compromise.

What is your plan to continue growing and innovating over the next 25 years?

We will continue to operate with ethical commitment, focusing our actions on seeking innovative solutions and evolving our processes. We will keep pace with market changes and customer needs, always maintaining a high focus on quality and integrity. Our vision is to grow sustainably, offering products and services that fully meet our customers’expectations.

What message would you like to share with employees, suppliers, and customerson this important anniversary?

On this anniversary, I want to share a message of gratitude and recognition with everyone who has contributed to SteriValves’success until now. From suppliers who have supported us with dedication, to current and past employees who have dedicated talent and energy, to the valuable customers who have entrusted us with their trust: each of you has played a fundamental role in our success. Looking to the future, we will continue to honor this trust and support, committing ourselves to maintaining high standards of quality and innovation.

Thank you all for being part of this extraordinary adventure.